Terms

Who we are, and accepting these terms

LoadVisor is a trade name of microcompanies, LLC, a Delaware limited liability company ("we", "us"). These terms are between us and the organisation that subscribes to LoadVisor ("you"), acting through the people who sign in for it. By creating an account, subscribing or using LoadVisor, you accept these terms for your organisation and confirm that you may accept them for it. Write to hello@loadvisor.app.

The service

LoadVisor plans container and trailer loads: a 3D editor, a rules engine that checks every placement, and an assistant that changes the load when you ask it in your own words. We may change, add or remove features, vessels and limits.

The subscription

LoadVisor is sold as one subscription, at $69 a month or $399 a year (billed yearly, $33.25 a month), in US dollars, through Stripe. There is no free tier and no trial: the product is available only while your organisation's subscription is active. A subscription renews at the end of each period until you cancel it, and Stripe charges the payment method on file at each renewal.

The AI-driven assistant is included. We may set fair-use limits on it to keep the service fast for everyone; when one applies, the app says so.

Cancelling, failed payments and refunds

You can cancel at any time from the billing portal in the app. Your access continues until the end of the period you have paid for, and the subscription then ends. Partial periods are not refunded, and neither is a period you did not use. The refund policy says the same, with the exceptions we make.

If a renewal payment fails, Stripe tries the payment method again over the following days. You keep access for 7 days from the failed payment; after that the product locks until the payment succeeds, and the subscription ends if it never does.

What the service is for

Planning your own organisation's loads. You may not use LoadVisor to:

• resell or give others access to it, or share one subscription between organisations;
• get around its limits, billing or the separation between organisations, or reach other customers' data;
• attack, scan or overload it, or use the assistant to generate anything unrelated to loading plans;
• break the law, or serve anyone in a country, or on a list, under United States sanctions.

We may suspend an organisation that does any of these, without notice; the period it paid for is not refunded.

Your loads, and our responsibility for them

Your loads, rules and documents are yours. You allow us to store and process them to run the service, as the privacy page describes. A loading plan is a tool for the people who load and secure cargo: you remain responsible for the weights, dimensions and rules you enter, for checking a plan before it is loaded, and for loading, securing and shipping cargo safely and lawfully.

Other companies' services

LoadVisor depends on services we do not control: Stripe, which takes payments; Cloudflare, which runs the service and stores its data; and the AI provider behind the assistant. Their outages and changes are outside our control.

No warranty

The service is provided "as is" and "as available". To the extent the law allows, we make no promises about it, express or implied, including that it is merchantable, fit for a purpose, uninterrupted, error-free or secure, or that a plan it produces fits, is safe, or complies with any rule.

Limits on our liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or time, including from damaged cargo or a load that did not fit, even if we were told they could happen. Our total liability for everything related to LoadVisor is limited to what your organisation paid us in the three months before the event that gave rise to the claim.

Your promise to cover claims

You will defend and indemnify us against claims, losses and costs brought by others that arise from your cargo, your loads, or your breach of these terms.

Suspension and ending

You can stop at any time by cancelling. We may suspend or stop serving an organisation at once if it breaks these terms or puts the service or others at risk. If we stop serving an organisation that kept to these terms, we refund the unused part of its current period. Sections on refunds, liability, claims and the law continue after the service ends.

Names and logos

LoadVisor and the LoadVisor logo are trade names and marks of microcompanies, LLC. You may say that you use LoadVisor and link to loadvisor.app; using the logo, or suggesting that we endorse you, needs our written permission.

Changes

We may change these terms. A change applies from the date shown at the top of this page; using LoadVisor after it means you accept it. We tell subscribers about a change that matters to them by email.

Law and the rest

These terms are governed by the laws of the State of Delaware, and its state and federal courts decide any dispute. We are not responsible for delays or failures caused by events outside our reasonable control. If a part of these terms cannot be enforced, the rest still applies. Not enforcing a part is not a waiver of it. You may not transfer these terms without our written agreement. These terms, with the prices on the pricing page, are the whole agreement between us about LoadVisor.